We are committed to providing our customers with high-quality skincare, beauty, and intimate care products. If you are dissatisfied with our products or need to make a return, please read the following return policy.

  1. Return Conditions:

    • The product must be in its original, undamaged condition. Please ensure that the product is unused, unopened, and in its original packaging.
    • Return requests must be made within 30 days of purchase.

  2. Return Process:

    • Please contact our customer service team before returning the product, providing your order information and the reason for return.
    • Our customer service team will guide you on the correct return procedure and provide you with the return address.
    • When returning the product, please ensure it is well packaged to prevent damage during transit.

  3. Refund Method:

    • Once we receive and confirm that the returned product meets the return conditions, we will initiate the refund process.
    • The refund will be issued through the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on the payment channel and the processing time of your bank.

  4. Return Shipping Fee:

    • If your return is due to our error, such as sending the wrong product or a product with quality issues, we will bear the return shipping fee.
    • If your return is based on personal reasons, such as change of mind or product dissatisfaction, you will be responsible for the return shipping fee.

  5. Exceptional Return Cases:

    • If you receive a damaged product or a product with quality issues during transit, please contact our customer service team immediately and provide relevant photos as evidence. We will resolve the issue as soon as possible and provide you with an appropriate solution.


      • Please note:
      • For intimate care products, we only accept returns of unused and sealed products due to hygiene and safety reasons.
      • For products related to personal care, we cannot accept returns of opened or used items unless there is a quality issue with the product.

      If you have any questions or need further assistance regarding our return policy, please feel free to contact our customer service team. Thank you for your support, and we strive to provide you with an excellent service experience.

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